Residential Menu
800.372.8377

Privacy Policy

Online Privacy Policy

We at Calstone Company (“Calstone”) value our customers and respect your privacy. We collect information about you through our website in order to improve your shopping experience and communicate with you. We are committed to protecting all of the personally identifiable information (“Personal Information”) that you share with us. This Online Privacy Policy is designed to help you understand the care with which we intend to treat your Personal Information.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the effective date that appears below. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time. If you have any questions about our privacy policy, please contact us as described in the section entitled, “Contact Information,” below.

The effective date of this privacy policy is October 24, 2013.

 

WHAT PERSONAL INFORMATION DO WE GATHER/TRACK?

Personal Information includes any information that may be used to identify an individual such as a first and last name, a home or other physical address, a telephone or facsimile number, an email address or other contact information. We may need to obtain your Personal Information in order to process orders, provide you with information, products or services that you request or you may choose to provide us with your Personal Information.

We request personal information when you request information about products, order products, request a service, correspond with us or engage in certain other activities through our website. You make the decision whether to proceed with any activity that requests Personal Information. If you do not wish to provide the requested information, however, you may be unable to complete the matter.

 

WHAT DO WE DO WITH THE INFORMATION WE GATHER/TRACK?

We often use Personal Information you provide us to provide you with information about new services, informative emails, and research on future product ideas or improvements. Additionally, we use Personal Information to allow you to obtain access to services, information about products or otherwise engage in other activities you select.

 

WITH WHOM MAY WE SHARE THE INFORMATION WE GATHER/TRACK?

Occasionally, we may share Personal Information with our selected business partners for the purpose of providing you with improved products or services. If you prefer that we not provide your information to our business partners, you may let us know by using one of the methods described below in this Online Privacy Policy. We also retain the services of outside contractors to provide services for us. They may be used to provide training services, technical support, to develop or manufacture products, to handle order processing and fulfillment or to perform other services. We require that these contractors keep the Personal Information of customers secure and confidential. We also require that these contractors use Personal Information only on behalf of Calstone. Please be advised that in certain instances, it may be necessary for Calstone to disclose Personal Information to government officials or otherwise as required by our legal obligations.

 

CHOICE/OPT-OUT

Calstone provides a number of ways for you to “opt-out” of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by replying to an email communication and writing “unsubscribe” in the subject line in the email or by emailing us atprivacy@calstone.com.

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

Some of our website pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a website user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your experience. We may also analyze information that does not contain Personal Information for trends and statistics.

 

LINKS TO BUSINESS PARTNERS AND CO-BRANDED WEBSITES

Our website pages may contain links to other websites. We do not necessarily share Personal Information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Our website pages may contain links to websites operated by other companies. Some of these third-party websites may be co-branded with a Calstone logo, even though they are not operated or maintained by Calstone. Although we choose our business partners carefully, Calstone is not responsible for the privacy practices of websites operated by third parties that are linked to our website. Once you have left our website pages, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

 

CHILDREN AND PRIVACY

Our website pages do not target and are not intended to attract children under the age of 13. Calstone does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

 

ACCESS/ACCURACY

To the extent that you do provide us with Personal Information, Calstone wishes to maintain accurate Personal Information. Where we collect Personal Information from you on our website, our goal is to provide a means of contacting Calstone should you need to review, update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information by email toprivacy@calstone.com and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

 

YOUR CONSENT

By using this website, you consent to the terms of our Online Privacy Policy and to Calstone’s processing of Personal Information for the purposes given above as well as those explained where Calstone collects Personal Information on the Internet. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.

 

CONTACT INFORMATION

If you have any questions or suggestions regarding our Online Privacy Policy, please contact us at:
 

Calstone Company
1155 Aster Ave
Sunnyvale, CA 94086
Phone: (408) 984-8800
Fax: (408) 984-2648
privacy@calstone.com
 

YOUR CALIFORNIA PRIVACY RIGHTS

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Calstone who are California residents to request certain information regarding Calstone’s disclosure of personal information to third parties for their direct marketing purposes. To request such information, please contact us using one of the options listed above under the heading “Contact Information.”

 

Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to separate legal entities for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these entities. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this paragraph.